Customer needs first

Customer needs first

Qantas is to pay a $100M fine, plus $20M to customers to settle a ‘ghost’ flights case. Qantas ‘admitted misleading consumers’ by advertising seats on tens of thousands of non-existent or cancelled flights. The airline maintains the cancellations were due to...

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The Iron Triangle

The Iron Triangle

Yes, it’s possible to have a business delivering fast, affordable, and good products and services. Challenges arise, however, due to the trade-offs involved, commonly referred to as the “Iron Triangle”. This concept suggests that improving one aspect may compromise...

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People + Performance

People + Performance

A million dollar question is how can you get someone to work with an owner’s mindset? Business owners dream of having the people that work, think, and act like them, an owner. The more this doesn’t happen, and the more staff are pushed to achieve it, it remains just...

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Know your numbers, know your business

Know your numbers, know your business

You need to know your numbers to truly know and improve your business. This means accurate, timely accounts, presented in a way that you understand. Don’t be afraid of your accounting software.  It should be your best friend.If you do have a game plan for your...

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Cash, cash, cash

Cash, cash, cash

Cashflow is your secret business weapon to survival, prosperity, and growth. Your greatest ally in business is ‘knowing your numbers’ intimately. Good or bad, they’re your best friend. The closer you get to them, the more in control you are of your business, your...

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5 Top Tips for Running SME’s

5 Top Tips for Running SME’s

Running a small or medium-sized enterprise (SME) can be both rewarding and challenging. To achieve long-term success, it is essential to find ways to fine-tune your business operations and optimise performance

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Is Your Planning Strategic? Most Planning Isn’t!

Is Your Planning Strategic? Most Planning Isn’t!

A common misunderstanding amongst many business owners is how they set their business goals, more specifically their business strategy. When setting your business goals it's always a good idea to strategise how you are going to achieve your goals within the means...

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What is a Business Model

What is a Business Model

What is your plan for making a profit? This is your Business Model and describes the basis of how your business creates and delivers value to its targeted customers. Having clarity of what you are selling, exactly to which customers and understanding why they would buy from you.

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