Working with your Improvement Partner you not only get their expertise you also get the expertise of all the Partners in our firm. Our partners are successful business owners, former executives and working together they are focused on making your business work the way it needs too for you.


Murray Dempsey

Murray Dempsey

Director & Business Partner

After completing a bachelor of commerce degree, Murray started his business career working in the UK managing a group of independently operated service stations / convenience stores, where he received a practical grounding in the fundamentals of business management, marketing and retailing.

Following a passion for travel, Murray undertook an overland journey from London to Cape Town in a VW Kombi. Subsequently working for UK Adventure Travel company across Africa.

On returning to NZ, Murray became a small business owner operating service station / convenience store businesses. Stemming from the success of his business and building on his practical business and life experiences, he was inspired to complete an MBA so as to gain a deeper and broader understanding of business management.

On completion of his Masters studies, Murray in 2001 moved to Australia to work for a major global travel company, with the purpose of designing and implementing a business improvement programme for them with the objective to improve their organisational effectiveness, customer focus and overall performance. Whilst there, he also established and grew an internal market research business to provide the company the understanding of their customers, markets and people required for them to better compete in their marketplaces.

Murray has over recent years, has been assisting businesses to better how they can improve their performance and make their businesses work for their owners. Utilising the fundamental principles and practices that lead to superior business performance, works with businesses to make them ‘world class’.

Murray is also the owner of Metropol magazine, Canterbury’s #1 Lifestyle magazine.

Contact Murray:

Luke Piper

Luke Piper

Director & Business Partner

With over 15 years combined experience across:

  • General management
  • Governance
  • Business ownership
  • Business consultancy

Luke is a seasoned professional with tremendous knowledge under his belt working with a variety of companies for many years. Luke has successfully consulted to a variety of businesses and industries including but not limited to:

  • Hospitality
  • Retail
  • Sports clubs
  • Transport logistics
  • Manufacturing/Joinery
  • Residential Construction
  • Renovations
  • Plumbing
  • Contracting

Luke is constantly searching for challenging business opportunities to test himself, driven by his passion for seeing others succeed. With his extensive knowledge and successful track record, he is the ideal choice for any business owner looking to improve their operation’s outcomes.

Luke’s executive management positions in his career before working with SMEs provided him with a wealth of knowledge. His inclusive, grassroots, small business experience makes him an ideal EBI Business Improvement Specialist. Besides his academic qualifications, Luke has intrinsic knowledge and experience with SMEs, including his own Hospitality business, this enables him to evaluate all elements of an SME from the ground up and implement the right strategies quickly, to see tangible results.

Luke’s strongest attribute lies with his ability to assess the “real needs” of SME’s and quickly understand the root cause of challenges for business owners. He stands by the business philosophy of “know your numbers”; in doing so brings strong financial and business acumen to his consulting relationships.

His business planning and strategic thinking skills allow him to determine innovative ways to solve problems relevant and accurate to a specific situation or business. When not working, Luke enjoys staying fit with regular exercise, cricket, golf, coaching rugby and spending time with his son Ben.

Contact Luke:

Sean Roscoe

Sean Roscoe

Director & Business Partner

Following on from a successful corporate and private business career, Sean Roscoe brings a wealth of experience to his role as a Business Success Partner. He started his career as a graduate mechanical engineer in the automotive industry where he held roles in product design, sales and marketing followed by business consulting and then a general management role within the beverage industry.

His exposure to design, manufacture, international supply chain, sales and marketing and corporate finance, coupled with external MBA study has uniquely prepared Sean for major business turnaround and growth projects. The ability to think creatively and come up with innovative solutions to business problems has allowed Sean to deliver a number of successful projects in the automotive, dairy, finance and retail sectors.

His broad experience, coupled with the extensive resources and robust methodologies of the Business Success Programme, enables him to work

with business owners to identify shortfalls and potential growth areas in order to unlock value inherent in their businesses.

From a personal perspective, Sean is married to Tosca and they have two primary school children.

He holds a private pilot licence, is a keen golfer and takes every opportunity to get into the countryside for a little mountain biking or fly fishing.

Contact Sean:


Call us TODAY for a FREE no-obligation 60 minute consultation.

Let our team of experts analyse your vision and business strategy, and help you take advantage of every opportunity to grow your business.